Mark Morris
Mark Morris is the Director of Organizational Development for a parking and transportation management company based in Atlanta, GA. Mark is responsible for developing and implementing a wide-range of initiatives designed to bridge the “people” side to the “operations” side of the business, and he is recognized as an expert in improving the performance of an organization. Mark would love to hear from you and can be reached via email at mmorris@lanierparking.com.
Articles by this Author
A smile, a wave, and a friendly "hello!": The 20/10 Rule
- By Mark Morris
- Published 02/6/2008
- Business & Money
- Unrated
Providing low levels of customer service seems to be the norm, not the exception. In many industries, customers are increasingly frustrated at the lack of good customer service. However, with the increased competition faced by most organizations, companies should be working to improve customer service as a competitive advantage. The 20-10 Rule is an easy, but effective way to increase customer satisfaction.
Corporate Training is not Enough!
- By Mark Morris
- Published 04/2/2008
- Business & Money
- Unrated
In many industries, there is very little differentiation in products between competitors. Companies must set themselves apart in other ways. In today's economy, businesses must continually look for ways to improve the performance of the organization...
What is a Leader?
- By Mark Morris
- Published 05/7/2008
- Business & Money
- Unrated
This is a simple question to ask, but much more difficult to answer. However, it is a question we should be able to answer given the increasingly complex business environment. Most would say that a Leader is the boss or the most powerful, but that's not always the case. So, what is a Leader?
Changing Corporate Culture One Person at a Time
- By Mark Morris
- Published 05/7/2008
- Business & Money
-
Rating:
Personal accountability is the most effective way to change corporate culture for the better, and make an organization the company of choice for employees. This is important when the race for strong talent is so close and competitive...